So, I have been asked to contribute more to the WYCD website, and I thought, “Well, that’s not a problem, I have a lot to say, share, and write about, so why not find a half hour a day to share my random thoughts with YOU, the listener.” Welcome to my new segment called: A Fifth Of Jack.
See, unlike The Dr. Don Show, and Edwards & Lee, I am the midday show, the bridge between the two big personality dayparts on WYCD, so since I don’t get a lot of time to get TOO personal on the air, so… I’ll reserve this time for us. Sound good? I’ll share my thoughts, you can share yours, and we’ll have a grand ol’ time interacting on the web. Consider this mutual therapy, and the boss will stay off me too.
Today’s first entry in this series is about food. You’ll learn that I love to eat. Food will be the death of me. I don’t eat very healthy and I like fast food. Oh, and beer. Especially beer. I own a treadmill, but it has clothes hanging from it. Is that you too? Anyway, I have had the worst luck with customer service at fast food joints lately, and this could possibly be a good thing, because I already have high cholesterol at thirty-six, and don’t need to be eating things called “Baconators” to begin with.
The picture in this post isn’t just another picture of food on the internet, it’s the result of me, glutton for punishment. Since I didn’t get my fast food fix over the weekend, and I needed a quick bite to eat after my show today, so I ran over to a burger chain in nearby Hazel Park for a bacon cheeseburger. I give the woman credit for getting my order right, and even double checking it before she ran my card. I received my bag of heart disease and diabetes five minutes later, and it was to order… no mayo, even. I HATE mayonnaise… I don’t even like to SAY the word. I then asked for a cup of ketchup and barbecue sauce (which you can see oozing out the side of my burger), and she goes “Ketchup is free, but barbecue sauce is a quarter so you know for next time.” I thought to myself, “Why DO I come here?”, but bit my tongue, reached into my pocket and gave her twenty-seven cents. A quarter for the sauce cup, the other two cents in lieu of the verbal two I was going to give her instead.
Customer service is something we have been talking about a lot at WYCD, in fact, tomorrow after my show, I am going to a seminar where the fine points of treating our customer’s with respect and dignity will be shared with us by experts in the field. When you, the listener, at WYCD call in, it’s a honor that you’ve picked up the phone to take a minute out of your day to speak to me. I know you’re freakin’ busy, and some of you have never even called a radio station before. So I hope that when you’ve called me to request a song, or win a contest, you’ve had a good experience. Same with meeting us in public when we’re out doing station appearances. You’re our customers, and we love you, and appreciate that you’ve made WYCD the #1 radio station in Detroit many times over, so we’re going to go out of our way to assist you in most cases. Sometimes, we CAN’T help, but you’ll always be told a way to get your answer. Fair? Cool. I’ll never say “Hey there, next time, that’ll be a quarter, just so you know.”
Where have YOU recently had GREAT customer service?